iOS Support & Troubleshooting
1 Day-$500.00
Prerequisites
- Existing familiarity with iOS devices would be useful.
- An IT background or basic OS X knowledge is advisable, or prior attendance of the following course:
- Course Description
- Course Outline
- Schedule
The iOS 8 Support and Troubleshooting training course is a 1 day leader led course designed to demonstrate and discuss how to configure and support Apple’s iOS devices.
The key focus of this course is to provide you with the skills and techniques needed to successfully and efficiently support and troubleshoot iOS 8 devices. The course will be run by one of our Apple Master IT trainers whose years of experience will ensure that you have the confidence to use, configure and support your own iOS Devices or those of your clients.
iOS Support and Troubleshooting covers all the key things you need to know when using an iOS device including common issues, along with a collection of tips and recommendations on how to support and troubleshoot them.
This course includes plenty of hands on, where you can follow the instructor through out the day.
What the iOS Support and Troubleshooting course will teach you
- Key features of the iOS Devices, including the new and updated features included in iOS 8.
- How to get the best out of an iOS device and increase productivity.
- Networking capabilities available on iOS devices, Wi-Fi configuration and troubleshooting, Email accounts, File sharing and cloud-based storage access. VPN, Microsoft Exchange and MDM integration.
- Apple ID overview, how to create and manage accounts and leverage iCloud services.
- How iTunes works and its features, including the App Store.
- Best practices for syncing iOS devices using USB or wireless solutions, including backup and restore features.
- Security best practices with relation to iOS, Apps and hardware security.
- Troubleshooting tips and solutions for iOS devices.
- How to save time and money by efficiently supporting iOS devices.
Plus much more!
Who should attend the iOS 8 Support and Troubleshooting course?
- Help desk specialists, technical coordinators, service technicians or IT professionals who are in need of a better understanding of how iOS devices function.
- Technical coordinators or power users who manage networks where iOS Devices are required to be used.
- Technicians and end users considering implementing iOS devices into their business or home or needing to support iOS devices at any level.
- Resellers, distributors, systems integrators, and consultants who are selling or integrating iOS Devices.
- iOS 8 Overview: iOS 8 Device introduction: iOS 8 Activation and initial setup. iOS 8 Key features including Touchscreen Gestures, Control Center, Screen Orientation, Spotlight Searching, Notification Centre, Multitasking, Accessibility, Siri and Location Services. Connecting earphones and wireless keyboards. Printing from an iOS device via AirPrint or third party apps and applications. Wirelessly stream content with AirPlay and wirelessly share content with AirDrop. Continuity and Handoff features.
- iOS 8 Connectivity and Integration: Wi-Fi and internet connection overview. Setting up your email accounts, email management, email deletion and backup. File Services, WebDAV shares and connecting to Cloud Services. VPN Services. Microsoft Exchange and ActiveSync Support. Configuration Profiles and MDM solution overview.
- Apple ID and iCloud: Apple ID setup and usage, iTunes Gift Cards and VPP. iCloud setup and usage. Using iCloud between devices. iCloud Keychain. Find my iPhone including Activation Lock feature.
- iTunes and Apps: Using the built-in apps, adding more apps from the Apple App store. Overview of a collection of useful business and support apps.
- Data Management: Syncing data with your computer via iTunes. Syncing data via the web. iTunes and iCloud Backup and Restore options. iOS updates.
- Device Security: Passcode and Touch ID overview. iOS Restrictions overview and setup. Data Security and encryption. Local and Remote wipe options.
- iOS 8 Troubleshooting: Overview of useful Apple Support Articles. Apple ID troubleshooting. Device ownership issues. iOS tips and tricks. Dealing with frozen Apps. Wi-Fi and cellular network troubleshooting. Various Hardware and Software Restart and Reset options. Device Diagnostic and Restore Boot Modes.
There are no classes currently scheduled for this course. Please check back later.